All sales are final once a guide is downloaded. A guide is a digital product: when you buy it, the download is the delivery, and a delivered download cannot be returned.
Two exceptions, where we fix it or refund you:
1. Broken or missing file. If the file does not arrive, does not download, or does not open, contact us within 30 days of your purchase through the contact page and we will fix the file or refund you in full, your choice.
2. Double charge. If the same purchase is charged twice, we refund the extra charge.
Nothing in this policy limits rights that consumer law gives you where you live.